Returns & Replacements
Our meals are frozen and shipped via DPD cold chain, so this isn't a standard returns policy — it's a no-quibble replacement guarantee if something goes wrong in transit.
1. If your delivery arrives damaged, thawed, or incomplete
Email hello@tippysthai.co.uk within 24 hours of delivery with a photo of the affected items or packaging. We'll send a free replacement on our next dispatch — no need to return the original.
2. Why we don't ask for the original back
Everything we send is frozen and packed with dry ice for a one-way cold-chain journey. Shipping a partially-thawed item back to us isn't safe or practical, so once a replacement claim is approved, you're free to dispose of the original.
3. Wrong item or missing item
Let us know the same way — email with your order number and what's missing or incorrect — and we'll sort it on our next dispatch at no extra cost.
4. Change of mind
Because every dish is hand-cooked to order for a specific weekly dispatch, we're not able to accept returns for change of mind once an order has been placed. If your order hasn't been packed yet, email us as soon as possible and we'll do what we can.
5. Refunds
We deal with genuine delivery issues through replacement rather than refund wherever possible, so your next Thursday still arrives as planned. Where a replacement isn't practical, we'll agree a refund by email instead.